LIST OF STAFF AND QUALIFICATION
NO | POSITION | NO.OF STAFF | MINIMUM QUALIFICATION |
1 | General | 1 | Diploma in Tourism Managemant |
2 | Administration Manager | 1 | Diploma in Tourism Managemant |
3 | Marketing Manager | 1 | Diploma in Tourism Managemant |
4 | Operational Manager | 1 | Diploma in Tourism Managemant |
5 | Financial Maneger | 1 | Diploma in Tourism Management |
6 | Tour Guide | 1 | Diploma in Tourism Managemant |
STAFF’S WORKING HOUR
DAY | WORKING HOUR |
Monday - Friday | 8.00 a.m – 12.00 p.m 02.00 p.m – 05.00 p.m |
Saturday | 8.00 a.m – 1.00 p.m |
Sunday | Off Days |
HUMAN RESOURCE PLANNING
This is one of the most important tasks that will be done by the HRM manager. The objectives are to ensure an alignment of individual career planning and organizational career management process and to achieve an optional match of individual needs with organizational requirements.
Recruitments Methods
Ø Advertising
We will advertise our pamphlets at the Notice boards that are located around KL Sentral and arrival departure around counter KL Transit Express ways.
Ø Walk- In applicants.
Walk – in applicant is a way the applicant will come to our company and apply the job
SELECTION CRITERIA AND PROCESS
Recruitment Flow Chart
JOB ANALYSIS
Title : Manager
Qualification : Diploma in Tourism Management
Job Description
Ø To plan, control, leading, organizing and makes sure all the organization objectives have been implemented by the workers.
Ø Give the instructions to the workers what needs to be done.
Ø To make sure that all the staffs perform their task according to their work.
Ø To administrate and manage all the transaction in the organization.
Ø To assist manager in quotation, preparation of report and etc.
Ø Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.
Ø Participate in the development of new project proposals.
Title : Administration Manager
Report to : Manager
Qualification : Diploma in Tourism Management
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Job Description
Ø Responsible to help the general manager accomplishes the business organization.
Ø Must have good public relation and interpersonal skill.
Ø Decide the service required by customer and try to satisfy their needs.
Ø Manager all the mailing transaction, payment of bills and all the filing system.
Ø Make sure all office needs are available.
Ø Ensure all the administration transaction is done.
Ø Keep all the companies documents in the safe place.
Title : Marketing Manager
Report to : Manager
Qualification : Diploma in Tourism Management
Job Description
Ø Analyze the opportunities in the marketing sector.
Ø To ensure that the marketing management is under control and up-to-date.
Ø Find the customer and expand the market and the business.
Ø Responsible to handle promotion of the business to the customer.
Ø Fulfilling the customer demand and need.
Ø Responsible to make survey of others competition companies.
Ø Find the market for the product or services.
Ø To do market analysis and determine the market strategies.
Ø Prepare an effective ways to attract the customers.
Ø Make the advertisement about the company product.
Title : Operational Manager
Report to : Manager
Qualification : Diploma in Tourism Management
Job Description
Ø To make sure that the facilities for the operation is enough and in good condition and maintenance.
Ø Plan to increase the production.
Ø To ensure that the company can minimize the project cost and can maximize the customer need.
Ø To ensure that the product and service in high quality and standard to satisfy the demand and clients need.
Ø Controlling and organizing the service that the company offers in order it is done systematically.
Ø Buys the entire item needed for the operation process.
Ø To make sure all the operation department workers do their work properly.
Title : Financial Manager
Report to : Manager
Qualification : Diploma in Tourism Management
Job Description
Ø Make sure the accurately of the transaction.
Ø Reduce and eliminate all the unnecessary expenses.
Ø To determine the size of the investment. For example, the project implementation cost.
Ø To identify and propose the relevant sources of finance.
Ø To ensure that the initial is sufficient.
Ø To appraise the viability of the project before actual investment is committed.
Ø To be used as a guideline for implementation.
Title : Tour Guide
Report to : Manager
Qualification : Tour Guide Certificate
Job Description
Ø Arrange for transportation for visitors.
Ø Assemble and check required supplies and equipment before departing for tour.
Ø
Ø May be responsible to guide the visitors while operating a vehicle, travelling in a vehicle or on-site while providing commentary.
Ø Monitor visitors activities in order ensure compliance with establishment or tour regulations and safety practices.
Ø May have to plan and/or conduct itineraries and activities.
Ø Lead visitors individually or in group on tours less than a day in length.
Ø Tour guides ensure that itineraries are met and that customers are informed in an entertaining manner
Ø the location they are travelling.
Ø They are also responsible for ensuring the safety of the group and ensuring that tour groups remain together.
(SEE THE APPENDIX)
Requirements and tips for tour guide
Prior to finishing the guiding course, each student must have a proof that he/she speaks a third language fluently (preferably German, French, or mandarin).
Students who know English and Malay only and who do not have a third language and cannot join language courses offered by the Academy are responsible to study a language course on their own and show evidence to that effect.
Students must be prepared always for each scheduled program by reading the assigned readings, taking notes during lecture or field trip, etc. Students must also hand in the assigned homework on time, as required by each teacher.
Evaluation and Assessment
Each student will be evaluated periodically to determine whether he/she remains enrolled in the guiding course. Teachers of the different subjects as well as the coordinators will determine the appropriate method(s) by which students are evaluated.
Attendance and Punctuality
Students must be on time for all the lectures, workshops and field trips scheduled. Unauthorized absences may be grounds for dismissal from the guiding course.
Cooperation
Students should exhibit the willingness to work as part of a team.
Flexibility
Students are encouraged to have an open-minded attitude and flexibility towards new learning techniques.
Field Trips
The field trips are a very important part of the educational process and must be always attended. Professional conduct throughout each field trip is required to get the maximum benefit out of the experience. Students will be evaluated on their performance during these fieldtrips throughout the semester.
Counseling and mentoring
A mentor will be assigned for each student throughout the guiding course. Students are encouraged to seek counseling from those responsible to minimize difficulties and to deal with problems as soon as they arise.
10.6 COMPENSATION STRUCTURE AND ESTIMATES
Our company focuses and concern about our employee charity. So, we developed a good reward system that mutually will give benefit to us an employee and our employee.
10.6.1 Compensation Policies
Our company is using the market rate because we pay what the most employee pay for the same job that we are capable to compete with our competitors and at the same time we will not over budgeting.
10.6.2 Direct Financial Compensation
Our employee will receive their compensation in salaries every 28th of the month.
They also get 30 percent off when selling the packages. We also pay the full and punctual attendance RM50 per month.
10.6.3 Indirect Financial Compensation
Our company pays the Social Security (SOCSO) 2 percent and the Employees Provident Fund(EPF) 13 percent. In addition, we also had panel clinic with a few branch but it is only cover our employee.
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